Privacy Policy

Privacy Policy

We are committed to maintaining the accuracy, confidentiality,
and security of your personally identifiable information ("Personal
Information"). As part of this commitment, our privacy policy
governs our actions as they relate to the collection, use and
disclosure of Personal Information. Our privacy policy is based
upon the values set by the Canadian Standards Association's
Model Code for the Protection of Personal Information and
Canada's Personal Information Protection and Electronic
Documents Act.
1. Introduction
We are responsible for maintaining and protecting the Personal
Information under our control. We have designated an individual
or individuals who is/are responsible for compliance with our
privacy policy.

2. Identifying Purposes
We collect, use and disclose Personal Information to provide you
with the product or service you have requested and to offer you
additional products and services we believe you might be
interested in. The purposes for which we collect Personal
Information will be identified before or at the time we collect the

information. In certain circumstances, the purposes for which
information is collected may be clear, and consent may be
implied, such as where your name, address and payment
information is provided as part of the order process.

3. Consent
Knowledge and consent are required for the collection, use or
disclosure of Personal Information except where required or
permitted by law. Providing us with your Personal Information is
always your choice. However, your decision not to provide certain
information may limit our ability to provide you with our products
or services. We will not require you to consent to the collection,
use, or disclosure of information as a condition to the supply of a
product or service, except as required to be able to supply the
product or service.

4. Limiting Collection
The Personal Information collected will be limited to those details
necessary for the purposes identified by us. With your consent,
we may collect Personal Information from you in person, over the
telephone or by corresponding with you via mail, facsimile, or the
Internet.

5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the
purpose for which it was collected unless you have otherwise
consented, or when it is required or permitted by law. Personal
Information will only be retained for the period of time required to
fulfill the purpose for which we collected it or as may be required
by law.

6. Accuracy
Personal Information will be maintained in as accurate, complete
and up-to-date form as is necessary to fulfill the purposes for
which it is to be used.

7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that
are appropriate to the sensitivity level of the information. We take
all reasonable precautions to protect your Personal Information
from any loss or unauthorized use, access or disclosure.
8. Openness
We will make information available to you about our policies and
practices with respect to the management of your Personal
Information.

9. Customer Access
Upon request, you will be informed of the existence, use and
disclosure of your Personal Information, and will be given access
to it. You may verify the accuracy and completeness of your
Personal Information, and may request that it be amended, if
appropriate. However, in certain circumstances permitted by law,
we will not disclose certain information to you. For example, we
may not disclose information relating to you if other individuals are
referenced or if there are legal, security or commercial proprietary
restrictions.

10. Handling Customer Complaints and Suggestions
You may direct any questions or enquiries with respect to our
privacy policy or our practices by
contacting: office@lanternelectric.ca
Additional Information

Cookies
A cookie is a small computer file or piece of information that may
be stored in your computer's hard drive when you visit our
websites. We may use cookies to improve our website’s
functionality and in some cases, to provide visitors with a
customized online experience.
Cookies are widely used and most web browsers are configured
initially to accept cookies automatically. You may change your
Internet browser settings to prevent your computer from accepting
cookies or to notify you when you receive a cookie so that you
may decline its acceptance. Please note, however, if you disable
cookies, you may not experience optimal performance of our
website.

Other Websites
Our website may contain links to other third party sites that are
not governed by this privacy policy. Although we endeavour to
only link to sites with high privacy standards, our privacy policy
will no longer apply once you leave our website. Additionally, we
are not responsible for the privacy practices employed by third

party websites. Therefore, we suggest that you examine the
privacy statements of those sites to learn how your information
may be collected, used, shared and disclosed.